CRM Supervisor / Assistant Manager

Are you a dynamic leader with a passion for customer service excellence? Join our team as a CRM Supervisor / Assistant Manager and play a pivotal role in optimizing our booking processes, follow-up systems, and overall service quality. Based in Kelapa Gading, Jakarta Raya, you'll work closely with our sales team to ensure seamless customer interactions and drive our business growth. As part of Private Advertiser, a leading player in the advertising industry, you'll have the opportunity to work in a fast-paced, innovative environment where your leadership and strategic thinking will make a real impact.

In this role, you'll be responsible for monitoring and improving our CRM system, Salesforce, to enhance customer data management and sales performance. You'll develop and implement strategies to streamline our booking processes, ensuring timely follow-ups and high-quality service delivery. By leveraging your deep understanding of customer service and your ability to lead a team, you'll contribute to our mission of delivering exceptional advertising solutions to our clients.

If you're ready to take on this challenging yet rewarding role, we invite you to apply and be part of our journey to excellence.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze CRM data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance customer data management and sales performance.
• Train and mentor the sales team on best practices for customer service and CRM usage.
• Ensure timely follow-ups and high-quality service delivery through streamlined booking processes.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Maintain and update CRM systems, such as Salesforce, to ensure data accuracy and system efficiency.
• Evaluate and implement new tools and technologies to improve CRM performance.
• Lead and manage a team of customer service representatives to ensure high standards of service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in a supervisory or managerial role within the CRM or customer service industry.
• Proven track record of successfully managing and improving CRM systems, such as Salesforce.
• Strong leadership and team management skills, with the ability to mentor and develop team members.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Analytical and problem-solving skills, with the ability to identify trends and implement effective solutions.
• Proficiency in English, both written and spoken.
• Certification in CRM systems, such as Salesforce Certified Administrator or Advanced Administrator, is a plus.

🛠️ Keahlian

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