E-Commerce Executive (Compensation Ticket) - Remote from Bali

Join PERSOL as an E-Commerce Executive and play a pivotal role in driving customer satisfaction and operational excellence in the dynamic world of e-commerce. This remote opportunity allows you to work from the stunning locales of Bali while contributing to a global brand. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you'll be part of a team that values innovation and excellence. As an E-Commerce Executive, you'll manage and optimize the compensation ticket process, ensuring seamless operations and customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is passionate about e-commerce.

In this role, you'll be responsible for managing the entire lifecycle of the compensation ticket process, from initial inquiry to resolution. You'll work closely with cross-functional teams to ensure that customer issues are resolved efficiently and effectively. This role offers a unique opportunity to work remotely from the beautiful islands of Bali, combining your professional growth with a lifestyle you'll love.

PERSOL is a leading global brand known for its innovative and high-quality products. As an E-Commerce Executive, you'll have the chance to work with cutting-edge tools and technologies, including Shopify, Salesforce, and other industry-standard software. This role is perfect for someone with a background in e-commerce, customer service, or related fields.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the compensation ticket process, ensuring timely resolution of customer issues.
• Collaborate with cross-functional teams to improve customer satisfaction and operational efficiency.
• Utilize industry-standard software such as Shopify, Salesforce, and Zendesk to manage and track customer tickets.
• Analyze customer feedback and implement improvements to the compensation ticket process.
• Ensure compliance with company policies and procedures related to customer service and compensation.
• Provide training and support to customer service representatives to enhance their skills and knowledge.
• Monitor and report on key performance indicators (KPIs) related to the compensation ticket process.
• Stay updated with industry trends and best practices in e-commerce and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce, customer service, or related roles.
• Proven experience in managing and optimizing customer service processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with e-commerce platforms such as Shopify and Salesforce.
• Ability to work remotely and manage time effectively in a fast-paced environment.

🛠️ Keahlian

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