Front of House Service Staff

Join Lazy Lizard in beautiful Canggu, Bali, as a Front of House Service Staff and become part of a vibrant team dedicated to delivering exceptional hospitality experiences. This role offers a competitive salary, performance incentives, and the opportunity to work in one of Bali's most sought-after locations. As a Front of House Service Staff at Lazy Lizard, you'll be the first point of contact for our guests, ensuring their stay is memorable from the moment they arrive. You'll greet guests warmly, assist with check-in and check-out, and provide a friendly, professional service that reflects the Lazy Lizard brand.

Lazy Lizard is a well-established hospitality company known for its commitment to quality and customer satisfaction. Located in the heart of Canggu, our hotel offers a unique blend of modern amenities and traditional Balinese charm. We pride ourselves on creating a welcoming environment where both our staff and guests feel valued. This role is perfect for someone who is passionate about hospitality, enjoys working in a dynamic team, and wants to make a real difference in the guest experience.

In this role, you will be responsible for ensuring that all guests receive a warm and friendly welcome, assisting with check-in and check-out procedures, and providing excellent customer service. You will also be responsible for maintaining a clean and organized front desk area, handling guest inquiries, and assisting with any additional tasks as needed. This is an excellent opportunity to join a growing company and be part of a team that values its employees and strives for excellence.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel at home from the moment they step into the hotel.
• Assist with check-in and check-out procedures, including processing payments and issuing receipts.
• Maintain a clean and organized front desk area, including handling guest inquiries and providing information about local attractions and services.
• Provide exceptional customer service, addressing guest concerns and requests in a timely and professional manner.
• Assist with room assignments and ensure that all guests have a comfortable and enjoyable stay.
• Handle guest complaints and escalate issues to the appropriate departments as needed.
• Assist with any additional tasks as required, such as coordinating with other departments to ensure a smooth guest experience.
• Promote and sell hotel amenities, packages, and special offers to enhance the guest's stay.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or hospitality role, preferably in a hotel or similar setting.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Fluent in English, both written and spoken, with a good understanding of local languages is a plus.
• Familiarity with hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work in a fast-paced environment, with the ability to adapt to changing priorities and demands.
• Proven ability to handle guest inquiries and complaints with a positive attitude and professionalism.
• Flexibility to work varying shifts, including weekends and holidays, as required.

🛠️ Keahlian

Lowongan Terkait